An Outstanding Company
“I have hired many different home AV companies over the years, and Rex and his crew have simply been fantastic. I would recommend them to anybody looking for someone to start a new project, take over an existing project, or service an already installed project. Rex and his team are incredibly responsive, detail-oriented, and incredibly thorough, especially when remediating unexpected issues. The service component of their business is the best I’ve ever seen. When needed, they’ve never hesitated to make emergency calls the day of or the next day. Simply an outstanding and well-run AV company.”
— Adam E., Bridgehampton, New York
Premier Customer Service
“My husband and I recently bought a home in Watermill, New York, that had been wired for the Internet, smart lighting, and sound systems but needed to be upgraded for faster and more reliable service to better meet our needs. The prior homeowner had engaged Rex from Premiere for one aspect of the initial install at the house, and we decided to reach out to him regarding the upgrade.
Rex was extremely responsive, getting back to us and scheduling an appointment to evaluate the existing setup and equipment. Within 48 hours, we had a proposal in hand that Rex felt would provide us with the level of Internet capability we’d need to provide uninterrupted video conferencing for all of us who were working from home. The upgrade was scheduled a day or two after we approved the proposal and Rex and his team worked efficiently to complete the job on schedule.
We later encountered other tech issues in our new home, which Rex and his team were able to troubleshoot and fix to keep our systems up and running with as minimal disruption as possible. Premiere Systems Design is just that — a premier company run by an entrepreneur who understands that customer service is of the utmost importance.”
— Jackie L., Watermill, New York
Fully Available to Help from Afar
Premiere Systems Design has done a great job updating and elevating my tech needs — both data and home entertainment. They are fully available to help from afar when questions need to be answered. Their ability to work on my system to upgrade or reboot from their location has been a huge help. Rather than doing all the work and leaving me to troubleshoot, they do it for me, with a great attitude.
— Alexa F., New York, New York
Honesty, Outstanding Service, and Exceptional Product Knowledge
I have been a customer of Rex Aguirre’s for years. I couldn’t be more satisfied with the service I receive from Premiere Systems Design. I’ve hired them for two of my properties — the whole-home automation and AV systems, which are now fully outfitted and maintained by Premiere. I would highly recommend them for the following reasons:
- Pricing and honesty. Premiere makes recommendations on products as if they were spending their own money. I have had other vendors bid out jobs, and not until I switched to Premiere did I begin to trust that I was getting honest recommendations based on my actual needs and budget, and not on what the AV vendor wanted to sell me.
- Outstanding service. This is where Premiere really shines. Whenever I have an issue with my home automation or AV system, Premiere responds immediately and is able to “remote” into my system to fix most issues. The response time is exceptional. And if any remedy is needed, the time to implement is exceptional. I can’t think of one instance when I’ve been without service for more than an hour.
- Exceptional product knowledge. Premiere knows what they’re talking about when it comes to home automation and AV systems. And when they do make recommendations for upgrades or new equipment, they always fairly outline the pros and cons of taking action.
I highly recommend Premiere to anyone considering home automation and/or AV systems for their residence or office.
— Scott B., Boston, Massachusetts, and East Hampton, New York
During the past several years, I have had the pleasure of having Rex Aguirre and his colleagues at Premiere Systems Design complete several large projects in my home. The scope of the work included whole-house audio-visual, Internet, extensive indoor and outdoor wiring/installations, and security lighting.
Rex and each member of the Premiere Systems Design staff are expert and highly professional to a degree that I have rarely encountered as a homeowner. Each team member is courteous and respectful toward the home occupants and their privacy. We completed a large amount of work during the COVID outbreak. Rex ensured the safety of all throughout the entire process. Every member of the staff is a skilled technician and has a tremendous depth of knowledge and understanding about their highly technical work. Rex is always punctual and insists that the staff work neatly and quietly.
Rex is meticulous in his planning and approach to each project, regardless of size and complexity. He would always propose work and materials that suited my needs and budget. Rex has a vast knowledge of troubleshooting. His calm, methodical, and thoughtful approach to addressing the inevitable problems that arise during any installation are reassuring, particularly in an older home such as mine. If necessary, he will spend many extra hours to assure a perfect and seamless installation of hardware and total functionality of complex software.
Most importantly, Rex and the Premiere Systems Design staff assured me from the outset that they would be available 24/7 to assist with any post-installation issues that might arise. Rex has more than honored this commitment. He has been, and remains, readily available to fix any and every issue that should arise. In such a complex system, technical and software issues will invariably arise from time to time. Rex responds to calls and texts within minutes and promptly addresses any and all concerns. His level of ongoing responsibility long after the installation is what sets Premiere Systems Design apart.
It is with the highest regard and without hesitation that I recommend Rex Aguirre and his staff at Premiere Systems Design. They are all consummate professionals, deeply committed to doing the very best possible work on behalf of their clients.
— Michael C., Syosset, New York
My First and Only Call Was to Rex
As an ASID designer, I truly seek the very “best in class” vendors. When my family purchased a new home, I knew we needed to add some entertainment features. Initially, my desires related to wanting to have a retractable “hidden” screen to use for television viewing. My first and only call was to Rex at Premiere Systems Design. Having known Rex personally and professionally I knew he would be the best choice.Read More
The end result for me and my family is not only the execution of a home theater outfitted with a hidden/retractable screen and top-of-the-line projector, but surround speakers and programmable shades. With the technology of Control4, Rex and his team were able to scale the project to convert the house into a smart home, allowing everything from the ability to open doors, turn off lights, and adjust thermostats with a smart device. Rex is warm, friendly, and extremely knowledgeable. I plan to keep the projects coming, both from clients and as I build what will be the headquarters for my company — the first multiuse warehouse in North America that will not only be state-of-the-art, but certified passive, carbon neutral, and net zero.
Cathy Hobbs, ASID, LEED AP
Real Estate Stager/Stylist- Interior Designer
Finalist HGTV Design Star Season 6
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